Contacts
Call 09 307 2860 or 021 492 365 during opening hours.
Hours
8:00am to 4:30pm, Monday to Friday.
Address
Puawaitahi, 99 Grafton Road (directly across from Gate 4 of Auckland Hospital), Grafton, Auckland.
About
Te Puaruruhau is the ADHB health service for children and young people who have experienced abuse or neglect. The name literally means "the sheltering of the bud". This service is located in a multi-agency centre with Police and Ministry for Vulnerable Children, Oranga Tamariki, at 99 Grafton Road (opposite the Starship building).
The centre, which was established in 2002, is named Puawaitahi which literally means "blossoming in unity" which reflects the bringing together of the three statutory agencies involved in specialist child abuse investigation and the common aim, which is to enhance the recovery and care of those affected by child abuse.
The team offers a 24-hour, 7 day a week service for all forms of abuse and neglect. The service boundaries are from Wellsford in the North to Bombay Hills in the South.
Our Lead Clinician is Dr Juliet Soper, and our Team Leader is Emma Gilbert.
For Inter-SAATS referrals, call 021 492 365 during opening hours.
Local support services
Auckland (HELP)
Phone: 09 623 1700 (24-hour confidential phone line)
Counselling Services Centre
The Counselling Services Centre provides services to people living in the Counties Manukau/South Auckland district, from the Bombay Hills to Otahuhu including Manukau East and Maraetai.
Phone: 09 277 9324
National support services
- In an emergency, call 111. If it's not safe for you to talk, stay silent — the operator will let you know what to do. You can call 111 on your mobile phone even if it's out of credit.
- If it's not an emergency, call the Police on 105. They'll take the details of your complaint and ask someone in your local Police district to get in touch with you directly.
- If you need advice or support, call Safe to talk free on 0800 044 334. Their helpline is available 24/7.