New pathway to ACC’s Sensitive Claims Service launching on Safe to talk

15 Sept 2025

Victim-survivors of sexual abuse or assault seeking support from ACC can visit Safe to talk to get help finding available ACC-funded therapy providers and useful resources and information.

Victim-survivors of sexual abuse or assault seeking support from ACC can visit Safe to talk to get help finding available ACC-funded therapy providers and useful resources and information.

Safe to talk is the nationwide helpline, run by Whakarongorau and funded by MSD, that provides free and confidential support and information to anyone affected by sexual harm. Safe to talk is available 24/7 through text, webchat, phone, email and via www.safetotalk.nz.

  • Through Safe to talk, survivors will be able to find information and be connected to ACC’s Sensitive Claims Service or other services that are right for them.

  • Safe to talk will work directly with organisations (suppliers) that have ACC therapy providers to confirm their availability and connect survivors with them for therapy.

  • There will also be a check-in service to ensure survivors can get regular updates on progress to find an ACC therapy provider.

This project is a collaborative effort between ACC, Whakarongorau Aotearoa | New Zealand Telehealth Services and the Ministry of Social Development (MSD) to create a single-point of entry for survivors to access help and support.

Everything you need to know about ACC’s Sensitive Claims Service and Safe to talk’s Pathway to Sensitive Claims is available on the safe to talk website.

Sensitive claims – Safe to talk

New pathway to ACC’s Sensitive Claims Service launching on Safe to talk